Refund Policy
We strive for 100% customer satisfaction with every digital order. Our refund policy is built on honesty, fairness, and clear commitments.
🔄 Our Replacement-First Approach
Because digital subscriptions, license activations, and game keys are intangible assets consumed upon delivery, 1Space primarily operates on a replacement-first model.
If any subscription or digital key experiences an issue during its covered warranty period, our first priority is to promptly resolve the issue or deliver a brand-new working replacement within 15–60 minutes.
💰 When You Are Eligible for a Full Refund
You are entitled to a 100% full refund under the following verified circumstances:
- Unfulfilled Orders (> 24 Hours): If 1Space is unable to fulfill or deliver your ordered digital item within 24 hours of payment verification, you may request and receive an immediate 100% refund.
- Defective Non-Replaceable Product: If a delivered license key or subscription credentials fail upon arrival and our support team cannot provide a working replacement within 24 hours.
- Accidental Duplicate Charges: If you were accidentally billed more than once for the same order due to a network glitch or multiple UPI transfers, the duplicate amount is reversed immediately.
- Out-of-Stock Discrepancy: If an item was marked in stock by mistake and cannot be supplied in a timely manner.
⚡ 24–48 Hour Refund Reversal Guarantee
Approved refunds are initiated within 24 hours directly back to your original source of payment (UPI ID, bank account, or payment gateway). No hidden deductions, processing fees, or store-credit-only restrictions.
❌ Non-Refundable Scenarios
Refunds cannot be granted in the following situations:
- Buyer Change of Mind: Once a working digital key, license code, or account credentials have been successfully delivered and accessed.
- Unauthorized Modification: If you altered account credentials, email addresses, or payment settings on shared family slots in violation of instructions.
- Incompatible Hardware / User Error: Purchasing a PC game key without checking your computer's minimum system requirements or failing to follow standard installation instructions.
- Third-Party Policy Violations: Account termination caused by the customer using third-party cheats, automated scrapers, or illegal activities.
📩 How to Request a Refund
If your situation qualifies under our refund terms, contact our support team directly via WhatsApp or email:
Our billing specialist will review your request and process eligible refunds promptly.