Warranty & Replacement Policy

🛡️ Our Core Warranty Commitment

We operate on a simple, customer-first principle: you should receive the exact duration of service you paid for.

Because digital accounts and platform algorithms occasionally refresh security tokens, session states, or family invitations, disruptions can occasionally occur. When they do, 1Space does not leave you stranded. We provide prompt, hassle-free replacement credentials or reactivations.

✅ What Is Covered Under Warranty

• Slot Disconnection: If a streaming or music profile suddenly becomes inaccessible before your validity expires.
• Invalid Credentials: If login credentials stop functioning and cannot be reset through standard instructions.
• Premium Tier Drop: If an account inadvertently drops from Premium back to free tier during your covered period.
• Game Key Activation Failure: If a delivered PC game key displays as duplicate or invalid upon initial redemption in Steam or Rockstar.
• Device Authorization Issues: Re-issuance of OTP or activation links when switching authorized devices (according to plan limits).

⚠️ Exclusions & Fair Usage Rules

To protect our pool of accounts and ensure fair pricing for all customers, the warranty does NOT cover:

• Credential Tampering: Attempting to change account master emails, passwords, payment settings, or profiles on shared/family slots.
• Reselling / Re-distribution: Sharing a single-screen or personal profile with multiple unauthorized outside parties.
• Platform Terms Violation: Engaging in abusive behavior, illegal content streaming, or malicious activity resulting in a platform ban.
• Expired Warranty Period: Issues reported after your purchased validity duration has formally elapsed.

📲 How to Claim a Warranty Replacement (3 Simple Steps)

Claiming your replacement takes less than 2 minutes: